Last Updated: July 26, 2026
Welcome to Scale Loom (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and any related communications. By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or services.
Scale Loom provides Amazon marketplace services, including but not limited to:
Amazon Account Management
Amazon PPC Management
Listing Creation & Optimization
A+ Content & Brand Store Development
Product Launch Strategies
Marketplace Expansion
Inventory & Catalogue Management
Account Health Support
Consulting & Growth Strategy
Other digital marketing services related to Amazon and eCommerce
The scope of services provided will be defined in a separate proposal, agreement, or statement of work where applicable.
By using our website or services, you confirm that you:
Are at least 18 years of age.
Have the legal authority to enter into binding agreements.
Will provide accurate and complete information.
Will comply with all applicable laws and regulations.
To enable us to deliver our services effectively, you agree to:
Provide accurate and complete business information.
Grant timely access to required platforms and accounts.
Respond to requests for information or approvals promptly.
Maintain ownership and responsibility for your Amazon Seller or Vendor account.
Ensure that your products comply with Amazon policies and all applicable laws.
Any delays caused by incomplete information or restricted access may affect project timelines and outcomes.
Fees, payment schedules, and billing terms will be outlined in your service agreement or invoice.
Unless otherwise agreed:
Payments are due on the agreed billing date.
Late payments may result in delayed work or suspension of services.
Fees paid for completed work are generally non-refundable unless otherwise stated in writing.
Any materials, reports, strategies, graphics, or other content created specifically for you during the engagement remain your property upon full payment unless otherwise agreed.
Scale Loom retains ownership of:
Proprietary methodologies
Internal processes
Templates
Frameworks
Software tools
Know-how developed independently of your project
Both parties agree to keep confidential any non-public business information shared during the course of the engagement.
Confidential information will not be disclosed to third parties except where required by law or with prior written consent.
Our services often involve third-party platforms including Amazon, Google, Meta, TikTok, Shopify, Walmart, and other marketplaces.
We are not responsible for:
Platform outages
Policy changes
Account suspensions
Listing removals
Advertising restrictions
Algorithm updates
Actions taken by third-party platforms beyond our control
While we use industry best practices and data-driven strategies, we cannot guarantee:
Specific sales figures
Product rankings
Advertising performance
Buy Box ownership
Revenue growth
Organic ranking improvements
Business performance depends on numerous factors beyond our control, including market conditions, competition, pricing, customer demand, inventory availability, and platform changes.
To the fullest extent permitted by law, Scale Loom shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
Our total liability for any claim relating to our services shall not exceed the amount paid by the client for the services giving rise to the claim.
You agree to indemnify and hold harmless Scale Loom, its employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses arising from:
Your use of our services.
Your products or business activities.
Violations of Amazon policies.
Violations of applicable laws or regulations.
Inaccurate or misleading information provided by you.
Either party may terminate the engagement in accordance with the agreed notice period specified in the service agreement.
Upon termination:
Outstanding invoices remain payable.
Access to client accounts will be returned.
Any completed deliverables paid for by the client will be provided where applicable.
You agree not to:
Attempt to gain unauthorised access to our systems.
Disrupt or interfere with website functionality.
Upload malicious software or harmful code.
Copy or reproduce website content without permission.
Use the website for unlawful purposes.
Our website may include links to third-party websites for your convenience.
We do not control or endorse these websites and are not responsible for their content, services, or privacy practices.
We reserve the right to update these Terms of Service at any time.
Any revisions will be posted on this page with an updated effective date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Scale Loom operates, unless otherwise agreed in writing.
If you have any questions regarding these Terms of Service, please contact us:
Scale Loom
Email: info@scaleloom.us
Website: https://scaleloom.us
We will respond to your enquiry as soon as reasonably possible.
